Frequently Asked Questions
1) How do I know how long my move will take?
There are a few ways we can help determine approximately how long your move will take. You can phone our office for an over the phone consultation or arrange an in-home visit.
2) Are you insured?
Yes. We are insured. We carry liability and cargo insurance as required by law. Our policy automatically covers your goods for up to $1.20 per pound. Your household policy may cover you for additional loss, or you may choose to purchase one of our extended policies.
3) How do you calculate the cost of my move?
Your invoice will include travel time, labour and a fuel surcharge. There are additional services and surcharges that may be added such as packing, materials, and piano moving, however you will be informed of those prior to your move. There will be no surprises.
4) How and when do you want payment?
At the end of the day, you will be given the invoice. It is payable upon receipt. Any one of our employees can take your payment. Visa, MasterCard, Debit, Cash or Cheque are all accepted.
5) Should I tip?
Our employees sure appreciate it. However that is a personal choice and left up to you.
6) Do you offer packing services?
Yes. We would be happy to provide packers and packing material. Billed out at an hourly rate plus materials we can pack your whole house or just those few tricky or sentimental pieces. Ask us for an estimate.
7) Can I leave items in dresser drawers?
Although not ideal, yes you can. This would be a good place for items like clothes and linen. But please don't leave items that will roll around or move when the dresser is being carried. And be mindful of adding too much weight.
8) What about my hanging clothes?
We have wardrobe boxes for rent that can easily help transport your clothes from rod to rod without having to remove hangers or wrinkling. Ask us about them, they sure make moving easy!
9) Is there anything the movers won't take in the truck?
For safety and insurance purposes we cannot take liquids, propane tanks, or gas filled engines. We also reserve the right to refuse any other items our employees may feel are a safety or load hazard. These may include, but are not limited to, paints and household cleaners.
10) What about items I want disposed of?
For a fee and/or the cost of, we are happy to do drop offs at any second hand/re-use location or take items to the dump or recycle stations. Please ask for an estimate.
11) Do I have to be present on move day?
It's best if you can be. Especially for the unload. You, or someone who knows where you would like your furniture and boxes to go should be on site.
12) What should I except when the movers show up?
Our truck and crew will arrive on time and ready to work. The truck will be well stocked with moving blankets, various dollies, and the tools of the trade. They will want to walk through with you to learn what you want done and what your expectations are. They will have a work order and invoice prepared to start the job. Then it's time to let them work their magic.
13) Do you take apart furniture like beds, desks and mirrors off dressers?
Yes, we are equipped to do so. We will also make sure to set them up for you if requested. It's a good idea to let us know of these needs in advance. Remember, you are paying for our time, so many people choose to do these tasks themselves, and that's ok too!
14) Can you help dismantle and/or set up my sound system and TV?
No. our movers are happy to take special care moving these items for you, however we are not technicians and cannot assist. We assume no liability for electronic set up and dismantling.
15) Is there anything I should know about moving appliances?
Appliances should be unplugged, disconnected and free of any water, frost or ice. We are not responsible for the disconnection or installation up of any appliances. Please let us know what appliances you except moved so that we have the proper equipment with us on move day.
16) Can my friends and family help load the truck?
Yes, and no. Yes, if you would like to, you can bring things closer to the truck, but loading is done by our professional movers to ensure safe transport of your goods. No, you are not permitted to board the truck because of liability issues.
17) Do you have storage?
Yes, we do! In North Vancouver at our clean, secure warehouse. Locker sizes to suit your needs at prices you will find unbeatable. Ask us.
18) Do I supply my own storage lock?
You are welcome to. If not, we will take care of it at no charge.
19) Can I access the things in my locker?
We do not have a "self-storage". Your goods are in a locker inside our warehouse. You can have access days or evenings, weekends too. However, we ask that you phone ahead to have someone open up and assist you.
20) I am moving my office can you help coordinate multiple work stations?
No problem. We can provide colour coded and numbered tags that will help minimize confusion. As well as having employees that are able to help with logistics, we are ready to get you moved and working again fast.